Dispute Resolution Policy

1. Commitment to Resolution

Keka Management Group is committed to addressing concerns professionally and in good faith. Clients are encouraged to contact the company directly to resolve questions related to services, billing, scheduling, or project matters.

2. Initial Contact

Clients should first submit concerns in writing through the contact information provided on this website. Please include sufficient detail regarding the issue, transaction, or service concern.

3. Review Process

Keka Management Group will review submitted concerns and may request additional information in order to evaluate the matter fairly and accurately.

4. Chargebacks & Payment Disputes

Clients agree to attempt direct resolution prior to initiating chargebacks or third-party payment disputes whenever reasonably possible.

5. Service Limitations

Keka Management Group does not guarantee specific business, financial, operational, or contractual outcomes. Disagreements regarding outcomes do not automatically qualify as service failure or grounds for reversal of completed services.

6. Policy Updates

Keka Management Group reserves the right to update this policy at any time without prior notice.